How to factory reset and remove Android devices from Esper
It’s easy to enroll and provision a device onto Esper, but what happens when you need to remove a device? Or, perhaps more importantly, a group of devices? The good news is that it’s just as simple to factory reset and remove a device from the console — maybe even simpler. Here’s the skinny.
While removing single devices and groups of devices is largely a similar process, we’ll break each one down individually below. However, if you prefer video walkthroughs to text, we have you covered there, too:
Before we get into the details, it’s worth noting that you must factory reset a device to remove it from the console. The exception here is for offline devices — if the device is offline and doesn’t come back online within 24 hours of sending the reset/remove command, it will simply be removed from the console. You’ll still need to factory reset it separately.
How to factory reset a device on the Esper Console
To get started, jump into the console, click on Devices & Groups, and find the device you need to reset (either within the master list or a specific group). In this example, I’ll be removing my Lenovo K10 tablet.
In the device menu, click on Settings, then the Remove/Factory Reset button.
A menu will pop up with the option to also wipe external storage. This is enabled by default, and we recommend leaving it if you plan on getting rid of the device. If you plan on repurposing it within your existing fleet, this step may be unnecessary. When you’re finished, click the Remove Device button. Make sure you’re ready to commit at this point because once you click that button, there’s no going back!
And with that, you’ll send the reset command to the device and remove it from the console.
How to reset and remove a group of devices from the Esper console
Let’s say you’re upgrading a portion of your fleet and need to remove an entire group of devices. Fortunately, you won’t have to go through and do each one individually — you can easily remove groups and subgroups (including all devices).
To start, head into the console and click on Devices & Groups, then click the eye on the group you want to remove to open that group’s properties. We’ll remove All Devices for this example, but the process is the same for all groups.
In the device group properties menu, click on the Remove/Factory reset button.
A menu will pop up with a warning that all devices within the group will be reset and removed, along with the option to wipe external storage. Like above, we recommend this if you’re disposing of the device. If you’re reusing it, use your own discretion. Once you’re sure this is what you want to do, click the Remove Devices button to send the reset command and remove it from the console.
And that’s all there is to it. Easy peasy.
If you have any issues or questions, please reach out to Esper support. We’re always here to help!