What is Device Management?
What is Device Management?

What is Device Management?

With rapid development in mobile and cloud technology and the boost of Internet services in various businesses, smartphones and tablets provide the flexibility for employees to perform their work anywhere. But this comes with considerable risk of data security and privacy issues.

Enterprises have started using the BYOD model where employees bring their own devices for official use. The advantage of allowing such devices is it gives flexibility to employees to use the same device for both work and non-work scenarios. There is also a smaller learning curve for an employee as this is the same device they use in their normal day to day activities, resulting in reduced training costs for the enterprise. 

There are obvious disadvantages of using an employee device for official purposes, for example, it drives OS fragmentation for an enterprise and creates additional risks for data leakage and security breaches.

To address the BYOD disadvantages enterprises have started using dedicated devices where these devices are owned by the company and provided to employees for a one or just a few usage purposes. These devices are easy to manage, update and control remotely with much less effort and resources compared to BYOD. Dedicated devices can also be used as COSU mode devices for use cases like POS, Digital Signage, Kiosks, etc.

Device Management, Explained!

With the trend of getting everything delivered at your doorstep, a lot of dedicated devices are out in the field with employees. These devices also carry a lot of customer data and in many cases end customer payment related information. 

It is very hard for enterprises to keep track of such devices and make sure they are always in working condition, only being used for the work situations, and are in the right hands at the right locations. 

To keep a track of these devices, enterprises need a management solution where they can monitor the devices, their locations, what apps are being used on them, what WiFi they are connected to, etc. Enterprise IT Admins should also be able to remotely view the devices, in case of system or application failures, and should also be able to remotely debug any issues without actually travelling to the site or current location of a device.

This is when a “Device Management” solution comes into context. It could be for computers, servers, kiosks , mobile phones, POS devices or any other single purpose devices.

What are the Major Pain Points Faced by Enterprises?

With the use of single purpose devices, Enterprises can resolve some of the problems that come with the BYOD model. However, managing a device fleet can be a daunting task and sometimes leads to other problems. 

Some of the major issues faced by enterprises are:

  1. Consumption of the device resources like data, battery, etc. by the delivery personnel for personal use, which can lead to a loss in revenue if the device is not available for the intended purpose.
  2. In some cases the end user can get out of the Enterprise application on a device deployed in places like malls, airports, etc. They can open other Android applications which are not meant for enterprise use case.
  3. The need for a tech’s physical presence to debug devices for any failures in the field. In many cases, the device has to be shipped back to the developers to solve the issues.
  4. The ability to wipe the device to prevent data theft if the device is lost or stolen.
  5. App management on the devices: Install, uninstall or upgrade apps on the devices. What apps are allowed to run, and what apps are blocked?

How Can Device Management Solutions Help?

need for device management

With a mobile device management solution in place, enterprise devices can perform more efficiently and effectively for their intended use case. Enterprises can use them in COSU mode with allowed application only running on the devices or in a locked down kiosk mode. Users cannot get out of the kiosk mode application and the devices can be restricted only to the app on the screen. 

IT admins for enterprises using MDM solution will have a dedicated platform to monitor their devices. They can take remote actions like locking users from login, and remotely wiping the device in case of theft or lost. They can also apply tighter security policies and rules, and manage what apps are allowed to run on the devices. They can also control, update, install and uninstall the apps from the single dashboard on multiple devices at once.  Enterprise app developers can also remotely view and control such devices and collect logs and debug issues in the field in real time.

What’s Next for You?

Selection of a device management solution should not be restricted based on the feature set provided with the solution. It should also depend on how the provider is managing their backend. Is it cloud-based, does it allow automatic and seamless silent updates?

How are they keeping your data and managing backup or restore capability? Is their solution scalable and able to accommodate new set of devices?

Esper is a device management platform that enables developers and enterprises to build, deploy, and manage Android devices. Esper is a Google certified EMM Provider. We are passionate about changing the way enterprises manage their devices. We have also opened our platform to allow app developers to build, deploy and test their applications on Android devices in real time. Get started with Esper now!

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